Customer experience is not just about productivity and cost-reduction. It’s about leveraging the right partner to build unmatched client experiences while extending your company’s and your employees’ capabilities beyond the conventional bounds of expectation. We are one of the most cutting-edge and rapidly expanding suppliers in the GCC, who understand customer sentiment and deliver improved experiences throughout the customer journey. We operate on this principle, striving to be the business process outsourcing (BPO) leaders in KSA and the GCC. Our multilingual capability and complete suite of skill sets will broaden and improve customer experience for all stakeholders.
Providing a consistent brand experience across all channels is what we strive to achieve in delivering services.
Transforming your business with high-tech solutions. Customer Experience Solutions, Contact Centre Solutions, Chat Bots, and more.
Taking your customer experience to the next level. Strategy and advisory, contact centre development, benchmarking.
Silah Gulf (Silah), is a premium, multi-award winning customer experience solutions provider headquartered in the Kingdom of Bahrain.
Silah was launched in 2009 as a Joint Venture in the Middle East region by Bahrain’s Government and Mumtalakat and has operations in Bahrain, Kuwait and Saudi Arabia.
With more than 13 years of knowledge development and experience, we are today the top provider of customer experience solutions in the Gulf and the GCC’s preferred service location for all customer solutions.
Silah has worked with some of the biggest market leaders in the Telecom sector, offering clients expertise in strategic and technological solutions.
Silah was founded in 2009 in response to the fragmented nature of the customer-facing solutions that existed in the public sector.
Silah has been servicing the travel industry since 2015, providing customer service solutions across the GCC, as well as handling
The financial services industry is fiercely competitive and institutions face extraordinary challenges to stand out from the pack.
Do you want to be a leader? Are you inspired to learn, grow, and change the world? You’re at the right place.
We love what we do and we are passionate about it. We value innovation, restructuring messaging and creating brilliant incentives.
Our strong partner relationships reflect our commitment to providing consumers with the right solution at the right place at the right time.
